The terms “We”/ “Us”/ “Our” individually and collectively refer to and are synonymous with the term ‘Bunch’ and the terms “You” / “Your” / “Yourself” are to be construed to be synonymous with the term ‘User’. All defined terms used within this Policy but not specifically defined herein shall draw their meaning from the definition ascribed to such term under the T&C. the collection, storage and use of information related to you We may automatically store certain information including but not limited to information about your web browser, IP address, cookies stored on your device and other information about you based upon your behaviour on the website. We use this information to do internal research on our users’ demographics, interests and behaviour to better understand, protect and serve our users. This information is compiled and analyzed on an aggregated basis. This information may include the URL that you just came from (whether this URL is on the website or not), which URL you next go to (whether this URL is on the website or not), your computer browser information, your IP address, and other information associated with your interaction with the website.
We may also share your Mobile IP/Device IP with third party(ies) and to the best of our knowledge, be-life and representations given to us by these third party(ies) this information is not stored by them.
We also collect and store personal information provided by you from time to time on the website/app. We only collect and use such information from you that we consider necessary for achieving a seamless, efficient and safe experience, customized to your needs including:
1. To enable the provision of services opted by you;
2. To communicate necessary account and product/service related information from time to time;
3.To allow you to receive quality customer care services;
4.To undertake necessary fraud and money laundering prevention checks, and comply with the highest security standards;
5.To comply with applicable laws, rules and regulations; and
6.To provide you with information and offers on products and services, on updates, on promotions, on related, affiliated or associated service providers and partners, that we believe would be of interest to you
Where any service requested by you involves a third party, such information as is reasonably necessary by the Company to carry out your service request, may be shared with such third party. We also do use your contact information to send you notifications based on the tasks allotted to you and also based on your interests and prior activity. The Company may also use contact information internally to direct its efforts for product improvement, to contact you as a survey respondent, to notify you if you win any contest; and to send you promotional materials from its contest sponsors or advertisers. Contacts Permissions: If you allow us to access your contact list information including you and your contacts’ e-mail ids and any other details saved therein, it enables us to provide social features to you and your friends/contacts such as sharing your orders with your friends/contacts, inviting your contacts to try our app, send across referral links to your friends/contacts, etc. We may also use this information to make recommendations for groceries. This information will be synced from your phone and stored on our servers. Further, you may from time to time choose to provide payment related financial information (credit card, debit card, bank account details, name, billing address, shipping address, phone number etc.) on the website. We are committed to keeping all such sensitive data/information safe at all times and ensure that such data/information is only transacted over secure websites of approved payment gateways which are digitally encrypted and provide the highest possible degree of care available under the technology presently in use. The Company will not use your financial information for any purpose other than to complete a transaction with you. Additionally, your information may be used to communicate with you, screen orders for potential risk or fraud, use of preferences related information for advertising purposes and site optimization. Device information: We may need your device permission to get information about your device, like OS (operating system) name, mobile network, hardware model, unique device identifier, etc. Based on these inputs, we intend to optimize your order experience and thereby serve you better. Location: This permission enables us to give you the benefit of delivering the product to your address and also to provide location specific deals with personalized in-funnel experience. With Other Users: If you are a delivery partner, this permission enables us to verify your exact location information and locate your present location to align you at the preferred region when you begin or engage in a delivery and track the progress and completion of your trips. This feature/permission helps in connecting the right delivery partner with the right delivery opportunity and the path helps in computing the right distance pay along with providing consumers visibility of delivery partners location during delivery for address interventions. SMS: If you allow us to access your SMS, we read your SMS to autofill or pre-populate ‘OTP’ while making a transaction and to validate your mobile number. This provides you a seamless purchase experience while making an order and you do not need to move out of the app to read the SMS and then enter it in the app. Phone: The app requires access to make phone calls so that you can make phone calls to our customer contact centres directly through the app. Email ID: If you allow us to access your email id then, it enables us to send various deals and offers directly to your email. Photo/ Media/ Files: We take media storage permissions to cache the Blinkit images to provide seamless and fast experience while browsing Blinkit app. Wi-Fi connection information: When you allow us the permission to detect your Wi-Fi connection, we optimize your experience such as more detailing on maps, better image loading etc. Camera: You can grant camera permission as well to take pictures from your camera like that of the invoice, defective products etc., in our customer chat feature. To the extent possible, we provide you the option of not divulging any specific information that you wish for us not to collect, store or use. You may also choose not to use a particular service or feature on the website/application and opt out of any non-essential communications from the Company.
To protect against the loss, misuse and alteration of the information under its control, the Company has in place appropriate physical, electronic and managerial procedures. For example, the Company servers are accessible only to authorized personnel and your information is shared with employees and authorized personnel on a need to know basis to complete the transaction and to provide the services requested by you. Although the Company endeavours to safeguard the confidentiality of your personally identifiable information, transmissions made by means of the Internet cannot be made absolutely secure. By using the website, you agree that the Company will have no liability for disclosure of your information due to errors in transmission and/or unauthorized acts of third parties.
We may share certain information with governmental agencies or other third parties, where we are:
1.Obligated under the applicable laws or in good faith to respond to court orders and processes; or
2.Detecting and preventing against actual or potential occurrence of identity theft, fraud, abuse of Services and other illegal acts;
3.Responding to claims that an advertisement, posting or other content violates the intellectual property rights of a third party;
In certain cases, you may have the ability to view or edit your personal information online. In the event your information is not accessible online and you wish to obtain a copy of particular information you provided to us, or if you become aware the information is incorrect and you would like us to correct it, please contact us immediately Before we are able to provide you with any information or correct any inaccuracies, however, we may ask you to verify your identity and to provide other details to ascertain your identity and to help us to respond to your request. We will contact you within 30 days of your request
(a) all Information provided by the User is true, correct, current and updated;
(b) all Information provided by the User and the provision of such Information by the User does not in any manner violate any third party agreement, law, decree, order or judgement;
(c) all Information provided by the User does not belong to any third party, and if it does belong to a third party, the User is duly authorized by such Third Party to use, access and disseminate such Information;
(d) the officers, directors, contractors or agents of Bunch shall not be responsible in any manner whatsoever with regard to the authenticity or veracity of the Information that a User may provide to the Website; and
(e) the User shall indemnify and hold harmless Bunch and each of its officers, directors, contracts or agents and any third party relying on the Information provided by the User in the event the User is in breach of this Policy.
SHARING OF INFORMATION
Every User hereby expressly agrees that Bunch may share the Information collected from such User with its affiliates, employees, and such other individuals and institutions located within or outside India from time to time to ensure efficient management of Website traffic, to detect and prevent identity theft and other illegal acts, and to respond to legal, judicial, quasi-judicial law enforcement agencies or in connection with an investigation on matters related to public safety, as required and permitted by law and for such other purposes that Bunch may deem fit from time to time.
COOKIES AND THIRD PARTY WEBSITE LINKS
The Website send cookies (small files containing a string of characters) to your computer, thereby uniquely identifying your browser. Cookies are used to track your preferences, help you login faster, and aggregated to determine user trends. This data is used to improve offerings, such as providing more content in areas of greater interest to a majority of users.Most browsers are initially set up to accept cookies, but you can reset your browser to refuse all cookies or to indicate when a cookie is being sent.
PROTECTION OF INFORMATION
1.Bunch understands and acknowledges the importance of security and protection of the Information provided by and/or collected from the Users. Pursuant to the same, Bunch shall make the best efforts to ensure protection of Information by use of such security measures and programs that it may deem fit for the purpose. We shall employ best efforts to protect the Information against any unauthorized, illegal and fraudulent use of such Information by third parties.
2.Notwithstanding anything to the contrary, Bunch shall not be held responsible for any loss, damage or misuse of the Information caused to the User, if such loss, damage or misuse is attributable to an event beyond the control of or attributable to Bunch or a force majeure event.
3.Bunch shall ensure that the Website shall adopt appropriate encryption and security measures to prevent any hacking of the information of the Users and third parties and shall ensure that the User shall not be required or asked to disclose any Information, which may be prejudicial to the interests of the User. Currently, the content available on the Website is encrypted with AES 256 encryption where the data transfers are secured with HTTPS secured protocols and video content is delivered through HLS protocols.
4.Bunch shall use the Information collected from the Users in accordance with applicable laws including but not limited to the IT Act and the rules made thereunder and use the Information only for the purpose for which it was furnished.
5.Bunch has appropriate physical, electronic and managerial procedures in relation to the Website. The servers of the Website are accessible only to the authorized personnel and any Information of the User shall be shared with the authorized personnel only on a need to know basis to facilitate the services requested by the User. Bunch shall endeavour to safeguard the confidentiality of a User’s personally identifiable information, however, the transmissions made by means of the Internet cannot be made absolutely secure by the Website. The User agrees and acknowledges that Bunch shall not be liable for disclosure of any information due to errors in transmission or any unauthorized acts of third parties.
OPTION TO OPT-OUT AND WITHDRAWAL OF INFORMATION
1 The User has the option of not providing its Information to Bunch. Further, Information provided and/or collected by Bunch may be withdrawn at any time during or pursuant to usage of the Website by a User. Users desirous of withdrawing the Information shall send an email to the grievance officer and request for such withdrawal. Bunch may subsequent to such withdrawal of information, at its sole discretion continue or discontinue the provision of its services to such User.
2 Further, Information provided and/or collected by Bunch may be updated, modified, rectified or deleted at any time during or pursuant to usage of the Website by a User by writing to Bunch at shantifresh.com . However, the User must note that, in case the Information is critical for continuation of services to be provided to the User, the deletion of such Information may lead to discontinuation of Bunch services to the User.
3 Mere deletion of the application, website or expiry of the User subscription with Bunch will not automatically erase the personal data of the User. The User must submit a written request to the above email if the User desires to delete all personal data from the Bunch system/platform.
After the User's personal data is deleted, Bunch may not immediately delete residual copies from its active servers and may not immediately remove data from its backup systems, for archiving, prevention of fraud and abuse, analytics, satisfaction of legal obligations, or where it is otherwise reasonably believed that there is a legitimate reason to do so. Bunch may also decline to delete the data in certain specific situations, such as if the data is necessary to comply with a legal obligation or to exercise/defend a legal claim.
The User may, report violation of breach of privacy, Information or identify theft or grievances in relation to the Information shared, collected, stored or disseminated by Bunch in relation to the Website, to the grievance officer. The details of the grievance officer are as below:
Attn: SUDHANSU SEKHAR BISOYI
Address: Plot no:40, Unit-3,Kharvel Nagar,Bhubaneswar,India
Phone Number: +91 9861016820
UPDATION OF POLICY
Bunch reserves the right to change or update this Policy at any time. The User shall be notified of any change to the Policy having the effect of curtailing or limiting the existing User rights under the Policy. Any such changes or updation of the Policy shall be immediately effective upon posting to the Website and your continued use is deemed approval of all such changes.
GOVERNING LAW AND JURISDICTION
In the event of any dispute arising between the parties with respect to this Policy, the same shall be referred to the sole arbitrator and the arbitration shall be in accordance with Arbitration and Conciliation Act of 1996. The language of arbitration proceeding shall be English. The seat and place of arbitration shall be New Delhi, India and the decision of the Arbitrator shall be final and binding on both parties herein.